ur999 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and what rights you have over your data as a user of our platform.
Last updated: 1 January 2026All data transmitted between your device and the ur999 platform is protected with industry-standard 256-bit SSL encryption, keeping your personal and financial information secure in transit at all times.
ur999 does not sell, rent or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to operate and improve the platform and to meet legal obligations.
You can manage your marketing communication preferences, cookie settings and data access requests directly from your account settings panel or by contacting our support team at any time.
Every category of personal data we process is listed in this policy along with the specific legal basis and purpose. We do not process personal data for purposes beyond those disclosed here without obtaining fresh consent.
Identity documents submitted during KYC verification are stored in encrypted form, accessed only by authorised compliance personnel, and retained only for the minimum period required by the operator's regulatory obligations.
You have the right to request a copy of all personal data ur999 holds about you. Where permitted by law and our regulatory obligations, you may also request correction or deletion of your personal data.
This Privacy Policy (hereinafter "the Policy") is issued by ur999 (hereinafter "ur999", "we", "us" or "our") and governs the collection, use, storage, disclosure and protection of personal data relating to users (hereinafter "you", "User" or "Account Holder") of the ur999 platform available at https://ur999.cam and all associated services, features and functionality.
ur999 is an English-language online sports betting and live casino information platform designed for users in Pakistan and other permitted jurisdictions. The handling of personal data on this platform is conducted in accordance with the data protection standards set by the operator's license jurisdiction and, where applicable, internationally recognised data protection principles including those reflected in the General Data Protection Regulation (GDPR) framework.
Your consent matters: By registering an account on ur999 and using our services, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the platform.
ur999 does not hold a gambling license issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any other Pakistani regulatory body. This Policy is not intended to constitute legal advice regarding data protection rights under Pakistani law. Users in Pakistan are encouraged to familiarise themselves with the Prevention of Electronic Crimes Act, 2016 (PECA) and any applicable data protection regulations in force in their jurisdiction.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
ur999 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and from third-party service providers where necessary. The categories of personal data we collect are set out in the table below.
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Registration form, KYC submission |
| Contact Data | Email address, phone number, residential address | Registration form, account settings |
| Financial Data | Deposit and withdrawal history, transaction amounts in PKR, payment method references | Platform transactions, payment processor feeds |
| KYC Documents | CNIC, passport, driving licence, utility bill, bank statement | KYC verification uploads |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Automated collection via platform logs |
| Usage Data | Pages visited, bet history, game activity, feature interactions, session duration | Automated platform analytics |
| Communication Data | Live chat transcripts, support email content, feedback submissions | Support interactions |
| Responsible Gambling Data | Self-exclusion status, deposit/loss limit settings, cooling-off periods | Responsible gambling tools, account settings |
When you create a ur999 account, you provide identity and contact information directly. Additional data is collected when you submit KYC documents, contact our support team, respond to surveys or opt into marketing communications. You are not obliged to provide all requested data, but failure to provide data required for KYC verification may prevent withdrawal processing.
When you visit the ur999 platform, our systems automatically collect technical and usage data. This includes your IP address — which may indicate a broad geographic location such as Karachi, Lahore, Islamabad or Rawalpindi — your device type, browser configuration, referring URL and interaction patterns within the platform. This data is used for security monitoring, fraud prevention and platform performance analysis.
ur999 processes your personal data only where a valid legal basis exists. The primary legal bases we rely upon are:
ur999 uses collected personal data for the following purposes:
ur999 does not use your personal data for automated individual decision-making that produces significant legal effects, except where required by anti-money laundering or fraud-prevention systems. Where automated decisions are applied, you have the right to request human review.
ur999 does not sell, rent or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
ur999 engages carefully selected third-party data processors to support the operation of the platform. These include payment processing providers, KYC and identity verification services, fraud detection vendors, cloud hosting and data storage providers, customer support software providers and email delivery services. All third-party processors are bound by data processing agreements that restrict their use of your data to the specific services they provide to ur999.
ur999 may disclose personal data to competent law enforcement agencies, regulatory authorities or courts where required to do so by applicable law, a valid court order, or where we have reasonable grounds to believe disclosure is necessary to prevent fraud, money laundering or other criminal activity. ur999 will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring or sale of all or part of ur999's business, personal data held by us may be transferred to the successor entity as part of that transaction. Users will be notified of any such transfer and the applicable privacy terms in advance where practicable.
ur999 will never share your personal data with third-party advertisers or data brokers for their independent commercial use. Any sharing is strictly limited to the operational and legal purposes described in this section.
ur999 uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences and analyse usage patterns. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.
You can manage non-essential cookies through your browser settings or through the cookie preference panel accessible on the platform. Disabling strictly necessary cookies will impair your ability to use the platform. Please note that clearing cookies will log you out of your account and reset saved preferences.
ur999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by the regulatory and legal obligations of the operator's license jurisdiction. The following general retention periods apply:
Where retention beyond these periods is required by a legal obligation or ongoing investigation, data will be retained until that obligation or investigation is resolved.
ur999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying ur999 immediately if you suspect unauthorised access to your account.
Subject to the laws of the operator's license jurisdiction and any applicable exemptions, you have the following rights in relation to your personal data held by ur999:
To exercise any of the above rights, please contact ur999 via live chat or the support email address. We will respond to all valid requests within thirty (30) calendar days. We may need to verify your identity before actioning a request to protect against fraudulent data access claims.
ur999 is operated from outside Pakistan and your personal data may be transferred to, stored in and processed in countries other than Pakistan. These transfers occur when we use third-party service providers — such as cloud hosting providers, payment processors and KYC verification vendors — whose infrastructure is located outside Pakistan.
Where personal data is transferred internationally, ur999 takes appropriate steps to ensure that adequate protections are in place. These may include contractual safeguards such as standard contractual clauses, adequacy decisions applicable in the relevant jurisdictions, or other legally recognised transfer mechanisms that provide equivalent protection to the standards set by the operator's license jurisdiction.
By using the ur999 platform, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Pakistan, which may have different data protection laws from those applicable in your country of residence.
The ur999 platform is strictly for users aged 18 years and over — or the higher minimum age required by the operator's license jurisdiction. ur999 does not knowingly collect personal data from individuals below the applicable minimum age. Age verification is a mandatory component of the account registration and KYC processes.
If ur999 becomes aware that personal data has been collected from a user below the applicable minimum age, the account will be immediately closed, all data associated with it will be deleted to the extent permitted by law, and any funds held in the account will be dealt with in accordance with applicable regulatory requirements.
Parents and guardians who believe that a minor may have registered an account on ur999 should contact our support team immediately via live chat or the support email address so that the matter can be investigated and resolved promptly.
The ur999 platform may contain references to, or integrate with, third-party services such as payment infrastructure, live odds data providers, game content studios and customer communication tools. ur999 is not responsible for the privacy practices of these third parties. Where applicable, their own privacy policies govern the handling of data processed through their respective systems.
References within the platform to familiar Pakistani payment infrastructure — including references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as contextual information regarding commonly used payment channels in Pakistan. ur999 does not claim that any of these providers endorse the platform or support gambling transactions.
ur999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform functionality or data processing practices. When material changes are made, ur999 will publish the updated Policy on this page with a revised "Last updated" date and, where practicable, notify registered users via their registered email address or through an in-platform notification.
Your continued use of the ur999 platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by ur999, please reach out to our support team through any of the following channels:
ur999 aims to acknowledge all data-related requests within 72 hours and to resolve them within thirty (30) calendar days of receipt. Where a request is particularly complex or involves a high volume of data, we will notify you if an extension of up to an additional sixty (60) days is required.
For responsible gambling-related data requests, including self-exclusion data or account restriction records, ur999 treats these as a priority and will action them as rapidly as possible upon verification of your identity.
Our support team is on hand 24/7 in English and Urdu. Visit our FAQ for quick answers on account security and data, or head back to the homepage to explore the full ur999 experience.
18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws may restrict gambling. Gambling involves financial risk. Please play responsibly.